PLANET CABLE, INC. - Bacoor City, Philippines

NAPAKA BAGAL NG INTERNET NG PLANET CABLE NAKAKA BWISIT KAYO! HINDI AKO MAKAPAG ONLINE CLASS NG MAAYOS DAHIL SAINYO! 2499 YUNG PLAN NAMIN NA INAPPLY WHICH IS 50MBPS PERO HINDI MANLANG UMAABOT NG 40 OR 50 MBPS NAKAKAGALIT KAYO! GUSTO KO LANG NAMAN MAKAPAG ONLINE CLASS NG MAAYOS ! YAN NA YUNG 50 MBPS NIYO? NUNG NASA MANILA KAMI TAPOS 50MBPS PLAN SA PLDT YUNG SPEED UMAABOT NG 300MBPS TAPOS WIFI NIYO 23 MBPS LANG?? BASURA NG WIFI NIYO!

ang main problem ko, receiveing imcomming mail, sobrang bagal, pati pag bukas ng website namin gamit ang planet cable na internet, maiinis ka sa bagal. tawag ka sasabihin ng nakakasagot aantayin pa nila heads nila. tas balikan ka nila, pero maiinip ka kaantay.mabuti pa data ng celphone gamitin sa pag receive ng email, mabilis pa. nag babayad ka ng ******** monthly tas ang service nila ang pangit, worst pa sa pldt.

Grabe, ung 25 MBPS subscription hindi man lang lumampas sa 4MBPS using speedtest.net.
Tapos pag nawalan ng internet whole day! Gagastos ka pa for a load of your secondary internet just to get your online work done.

Did someone pre-terminate your internet without paying the remaining months of the contract?

From bahay, to tubig, to internet, all these services from Villar group are amazingly WORST.

At the first 3months of this internet so fast and after next months suddenly when we're playing or stream so slow. We're always paying on time then giving a fucking slow internet. The hell.this is worse internet

Applied for termination, then their linemen cut our cable, but Planet Cable (now Streamtech) still keeps BILLING us for months now. Their customer service assistants keep telling me to ignore the bills sent but the charge keeps increasing monthly! And they have not given us any receipt/proof of disconnection even if they have terminated the service already.

Horrible customer service. Terrible company.

slow internet connection pati cable ibang channels wala signal hirap pa kontakin customer service nila..villar company na naman kasi pati gawang bahay nila dito sa cammella silang lagi may sira!!!

We are paying around 3k a month for 75mbps fiber but we're getting only 12mbps. Their FB Messenger responses are not acceptable. Only advising you to turn off the for 30 minutes and send them a picture of your speed test using https://www.nperf.com/. After restarting, turning off the router for 30 minutes, and even using RJ45 to connect, it's still the same. And the rep replies with the same troubleshooting step. We just got the service installed in March and the router they gave is a refurbished one. I asked them to replace it and they said someone will come but no one did as expected. The issue keeps on repeating and I got tired.

I then inquired on how much the termination fee is. It's the MSF x by the no. of remaining months. WOW

It took one month after requesting cable and installation service before a totally unqualified team showed up to fail to install our cable and internet service here in Tagaytay. The 3 people from Planet Cable had no clue as to how to install the cable despite the building being pre- wired for it. Another week passes before another team of 6 shows up but this team actually did know how to handle the existing building pre-wired cable. I paid them for 2 months of service plus the installation fee in cash on the spot. They attempted to charge me again for payments I made in cash at the installation. I had to photo and send receipts for those payments to get a correct statement of account. I received an accurate Statement of Account only after those photos were delivered. Billing is done by text and initially the account manager had me go to BDO to make the first payment after installation. The covid lockdown finally resulted in an email to send the payment via Gcash. Why a physical visit to BDO was required initially when the Gcash option was there all along is not only baffling but irritating. I have sent three emails recently regarding specific channels that have stopped working in our Premium service with no response. After reading the other complaints here about Planet Cable,the total lack of response and the loss of channels is no longer surprising. Bad customer service is a Planet Cable standard operating procedure. If you can get anothe service for you cable and your internet, save yourself a lot of grief and do it.

ang gulo po lang billing nila..2 months pa lang kami dinalhan kami bill unangn month about 721php nagulat ako syempre bakit ganun lang so binayaran ko un ang bill eh.tapos next month dumating na bill 2 buwan na 3k plus naghahanap ako number nila lahat ng number ndi makontak.so sad.. 2 motnhs pa lang ako dismayado na hanap lang yata nila makabitan ka after nun wala na sila pakialam

Planet cable is a typically poor quality Manny Villar Company, has the worst customer service in the Philippines. The systems are always breaking down, and cable channels missing and not working. Complaints to local offices are ignored, yet the company still charges full rates gor an incomplete service. Their technicians are incompetent and so poorly trained as to be beyond belief.Its time the DTI took the company to task for failing to provide services customers are paying for

We're completing an addition to our house so we will be moving our service from one room to another, so we asked Planet to send someone to our house to advise where the best place would be to move the line to before our contractor poured the slab, so we could properly hide all the wires. Planet said they would send someone out, we waited all day, NO ONE CAME. We contacted them again and again and again and again, still no one. This company is run by the most incompetent group of KIDS that do not have a clue as to what they're doing, they're just interested in sales. The internet speed that we have keeps getting slower and slower and no one comes to fix the problem. Even their technicians that installed our service initially made a mess of our walls and drilling holes through our window frames. STAY FAR FAR AWAY from this company. They just take your money and give you no service.

i AM A CUSTOMER, HAVE CABLE AND INTERNET, TV HAS BEEN DOWN FOR 8 DAYS, CONVENIENTLY 1 DAY AFTER PAYING BIG BILL EARLY IN LOCK DOWN. CUSTOMER SERVICE DOESN'T ANSWER PHONES, JUST STEADY EMAILS SAYING 1 TO 3 DAYS TO GET BACK TO US. DONT DEAL WITH THIS COMPANY, A BUNCH OF KIDS WHO HAVE NO CLUE ABOUT CUSTOMER SERVICE

I am a first time customer of planet cable. I supposedly had a schedule of installation last 18 May, and luckily, after waiting the whole day.. No body turn up, nor nobody even bothered to give me a call to let me know that they won't be able to make it.

Calling their customer service hotline also sucks.. You need to call them for more than a hour - continously - before someone can answer you call..

I had a flight schedule and will be out of the country for the next 3 weeks. And this customer service by name Margie and Ezra told and advise me that if they did not manage to install my cable and internet the next day, then I have to give them a call again once I am back - which is 3 weeks after!!!

Is this the kind of service does your people provide to your customer specially for new customers??

Planet Cable will just keep on wasting your time, hence, better yet to go and look for more reliable service provider.