Reviews of PIZZA HUT - HEAD OFFICE - Quezon City, Philippines

Hi, This is not a Good evening for us.

We would like to complaint about our experienced to your store in Muntinlupa branch along National Highway.

We order a pizza thru delivery transaction to become more convenient to us, however, the word convenient has now inconvenient!

They have failed to deliver our order on time! We are now waiting for almost 2hrs.

We also made a 2 consecutive follow up with your call center to report that our order is delayed for almost 1hr and a half and still counting. We are very disappointed since we just ordered a pizza for our visitors and yet they did not taste the pizza hut or should I say "pizza cold".
Such a waste of time for us also that we chose your product and yet you are not able to give what we need and deserve!
The most important in a food business is to satisfy your customers but you guys disappointed us.


This is a ridiculous experience. No compensation can't ease the inconvenience that your store brought to us!
They told us also that 45 minutes delivery is not guaranteed? What? They are the who promised that not us.
Very unreasonable!

Here our transaction order number
******** under the name of John Montenegro.

We will wait for your immediate attention and feedback

Panira kayo ng celebration. 5pm alam na mali ang ADVANCED ORDER ko pero hindi ginawan ng hotline ng paraan! Tinawagan pa ako ng supervisor ninyong si Melvin. Nagfollow up ako ng 3 times. Dumating ang 9pm walang pizza! Ayusin ninyo. Hindi hinold ninyo kami ng 4 hours. Nagsara lahat ng stores. Wala kaming pizza.

dont ever placed an order online. almost two months waiting for the reversal and still no action from pizza hut. already paid thru cc but they didnt proceed with my order due to unserviceable area kindly process my reversal i really need it!!!!!

Our food was delivered over an hour late (way beyond the 45min delivery time they told us) and when we called to follow up was only told by a customer service rep that there had been “technical difficulties” but that our food was on the way, but they couldn’t guarantee what time it will arrive. I hope they understand how frustrating and disappointing this is to a paying customer, getting such a vague response like that. We asked if there was any form of compensation for the late delivery and all they could offer was a complimentary Hawaiian Pizza. We ordered two pizzas already so getting a third today would be too much. Perhaps management should consider waiving delivery charges or giving discounts for late deliveries? Just please give your customers more options.

- Pre-ordered and paid (credit card) pizzas and pastas for delivery today, 24 Dec 2019, at around 7:30am, for delivery at 8:30pm

- Received a call and text message from Pizza Hut customer service between 10am-10:17am informing us that delivery will be made by 5pm

- We were out and called home to ask if delivery has been made. No delivery. Sent a text message to Pizza Hut customer service at 7:33pm that delivery has not yet been made

- Trying to call Pizza Hut customer service via their mobile number at around 9:20pm while returning home Calls were being dropped

- Called Pizza Hut customer service via their landline to follow up order. Advised that they sent an email message (at 6:41pm) informing us that they cannot deliver our order and reversal of payment will be made in 15 banking days. Have read their email message at 10:10pm

I am available via voice call through my mobile number and text messaging, and Pizza Hut canceled my order via email without my knowledge and consent.

That is the Pizza Hut service we experienced this holiday season. This is how they "Make It Great."

Ordered pizzas and pasta in Yellow Cab instead. Merry Christmas, Yellow Cab!

Today around 4:33pm we decided to order take out pizza in Pizza Hut because I saw the hot deals 2Large pizza then the cashier in charge name Rose in her nameplate not even give a warm smile and friendly greeting for us,then I said to myself it's ok maybe she is tired so I don't mind.I made an order which is 2large pizza(Hawaiian and the other one is Bacon Cheeseburger)then I asked her what type of Crust they have?,again she doesnt even suggest then I asked you have Stuffed Crust,I asked if possible to the deals and she reply but in sarcastic way not really friendly,so I don't mind again it's ok.I asked her to put some extra pineapple to the one pizza I've order and make hand made pizza because I like the crust of that .so I finish my ordering she said 20 minutes delivery time for take out(no smile and hospitality)So my sister and I sitting while waiting our order 30 minutes still not ready,for me it's ok...then 45 minutes order came and I asked to her if our order is ready and she said Yes,ok we're waiting then when he took the pizza on there kitchen it's not for us,still waiting

i just want to share our experienced ordering from your hotline . we ordered two large pan pizza, 1 hawaian and 1 pepperonni and cheese yesterday night dec3, 2017 around 10:30pm. the person who took our order was jay-r. then he gave us time 10:41pm it should be delivered to us already. but its been 11pm already yet our ordered didnt arrived on the said time. so, i ask my staff to make a follow up call. on its 3rd follow call, they said that its already on its way. we waited for it to come, yet still didnt coming. so i ask my staff to make another follow up call. paolo the one who asnwered keep asking again and again about the phone number that we gave when we orderd the pizza. its been 5 times we tried to call to your delivery hotline. it was so disaapointed and annoying, asking the same question of getting my contact number, coz its my first time i experienced this bad service from your company. our place is very close by to your pizzahut quezon ave delta branch, since were just located here at # 57 brgy south triangle timog ave quezon city. it is my birthday thats why i ordered pizza coz i have a guest who is pregnant and craving for pizza so bad. the rider guy came here at exactly 12midnight, saying that he drove and deliver pizza at munoz. before he deliver here. why he would deliver pizza at munoz if they could deliver pizza here first which is very close by to your quezon ave delta branch. it wont even take 5 mins to reach here. instead of letting your guest waited for 1hr and a half. TERRIBLE AND POOR SERVICE FROM THE MANAGER AND THE STAFF WHO TAKE OUR ORDER.

PIZZA HUT Mindanao Ave. Branch (infront of OLAP) BAD SERVICE!
why?
1. On Oct. 14, 2017 we ordered (for delivery) around 4:30 pm, 5:30pm wala pa - 1st followup, 6:30pm wala pa - 2nd followup. atlast! it arrived around 7:00 pm.
sa sobrang gutom nmin we accept our orders.
e2 na..
We informed their hotline a change for P500
but the rider said that he has no change for P500.
so ang siste nanghiram pa ako sa kapitbahay para ipambayad sa kanya! (nakakahiya di ba?).
So I report the incident thru their hotline, afterwards mga 7:10 pm mindanao ave. branch called, informed me that they will give me an additional 1 box of family size pizza as complementary for my next order. sabi nila sa susunod na order, i-request sila sa hotline na sila ang magdedeliver. (fair enough?)

2. Nov. 04, 2017 again, I ordered (for delivery) around 4:30pm, 2 boxes of pizza sana, since my free ako 1 box, I ordered 1 box only etc. so, nag request ako sa hotline na si mindanao ave. branch ang mag dedeliver according to their instruction last Oct. 14, regarding my complementary, then, they confirmed "ok po meron".
6:00pm wala pa - 1st followup, 6:30pm wala pa - 2nd followup. the rider arrived at 6:50pm. almost 2.5 hours late.
eto na, dumating ung orders pero walang complementary na kasama. kaya ang nangyare, dahil 1box lng order nmin, meron hindi naka kain ng pizza.
and, as per rider dahil late ulit sila mag add daw ng 1 box ulit ng complementary pizza
total of 2 boxes na. ihahabol daw.
8:00 pm wala pa,
9:00 pm wala pa.
10:00 pm wala pa rin.
10:30 pm pinuntahan na namin ung branch. as per sir jasper, naibigay daw sa ibang customer ung dapat na pizza pra smin. tama ba un? we will submit a formal complain due to their BAD SERVICE!

kayo na po ang humusga.

#Richard Ramos Branch Manager
#JasperTapispisan Shift Manager
#JhoLosBaños Cashier
#BryanSimon Rider
#NoelVillanueva Rider
#AldayAriel Area Coach
#petmalu

Nakakainis ang crew, pinaghintay kami ng bonggang bongga para sa bill namin then only to find out na hindi pala nya pinrocess so nag antay ulit kami. Nakakainis.

I'm so pissed right now by the way they handle my delivery ... NOT WELL COORDINATED & SO DISSATISFACTION for my stroke patient mom need to go up & down the stair just to pick her money cause your rider named Romel Arca told her that it was not yet settle. The Abad Santos manager named Lailani Reano must confirm & validate first the transactions received before they pursue. Same with the Delivery online agent that they need to modify the details with caution. Not all customer could understand & accept this kind of negligence you guys have done. Im not opt to the money involve but with the total damage you guys did cause my mom sacrifice just to claim that products, thats supposed to be covenient on her part cause I already paid online. Whats the purpose of this app if it will just wreck the entire PIZZA HUT BRAND.. Fix & organize everything ..once & for all!!!!!