Reviews of Puregold - Head Office - Manila, Philippines

It is located at nagpayong 2 Kenneth Road pasig City I will give a full details or kindly visit the area for inspection I'm sure it will help us a lot of your company because other Grocery store trying to find space for they branch

Bumili po ako kahapon ng 7 items in total, binayaran ko lahat pati yung butal in cents. I trusted that all the items I paid for was completely put in the bag I received but when I got home, I fixed my items and realized that one is missing. Kailangan po ba na icheck lagi yung mga pinamili habang nilalagay sa bag e trabaho naman ng cashier & bagger to make sure na ibigay lahat ng binayaran ng customer. Nagbayad naman ako ng tama pero bakit ganun ang nangyare? Binilang pa ni bagger yung items, tama yung bilang nya pero bakit hindi nya nilagay sa bag yung isa sa mga pinamili ko e bayad naman na yun.

Puregold putatan muntinlupa city requires a screenshotsbof the promo.. I claerly understand that it wasnt on the mechanics of the promo...
They have inconsistency of mechanics .. I collected 20vouchers out from 5 accounts from the members of the household i dcided to use them together in one purchase but surprisingly they ask for the screenshot w/c the mecahanics just stated to present the code????

Good day Puregold management! This is to inform you my everyday experienced in Puregold Antipolo J. Sumulong Antipolo,cashiers & guards are so rude. I think their attitude is not appropriate of being your staff. Hoping for your immediate actions for this kind of employees. Thank you and have a great day ahead.

Checked my stuff and receipt upon reaching our home... Found out that I have one missing item that has been paid for. Unfortunately the store is 45 minutes away from our home... I only bought items randomly because the dry yeast that I was looking for is not available... Do you check your baggers bag before they leave the store? I was wondering if it's intentionally done because the store was not that busy when I was on the cashier... I was alone in the aisle... It was only a bottle of shampoo but it is upsetting to think that it was deliberately taken from you...

Madaming beses ng nadisappoint ako sa Puregold mainly dito sa Lipa branch kasi now lang ako nakakapaggrocery sa kanila since Sep last year 2020, at napakaraming beses ng katahangan at nakakairitang experience ang naencounter ko dyan. Kanina lang pagpasok ko may dala na kasi akong grilled chicken na nabili ko sa malapit na store bago pumasok sa puregold, una, sinabihan ako ng guard na bawal ipasok sa loob, so iniwan ko sa baggage counter, tapos yung attendant dun sa counter sinabihan ako na bawal din dalhin sa loob yung eco bag ko, super nakakatanga diba, kapag nasa pila ka na ng cashier usually inaask nila kung may eco bag kang dala or ipapabox mo ba yung pinamili mo, so sinabihan ko yung asa baggage counter na ok iwan ko dito tong bag na to tapos balikan na lang kita para ikaw na magbaggage (sarcasm mode). Hindi ako makapaniwala hindi pala gumagamit ng common sense dun ang karamihan ano? Sumunod na pangyayari, hindi ko alam na hindi sila natanggap ng debit card ng walang dalang valid id! as in wtf? E ang dala ko lng that time is my BDO debit card and yung puregold card memebership ko, obviously di ka makakauha nung memebership card kung wala kang prinisent na valid ID diba? So sinabihan pa ako nung nasa pila na ako ng cashier and turn ko na, after mapunch lahat ng pinamili ko and time ko na magbayad using ng debit card ko, at sabihing hindi nila inaaccept ang bayad ko dahil wala ako valid id! Therefore, need ko daw magwithdraw muna sa labas na ATM para mabayaran ko yung pinamili ko. As in talaga ganun katanga ang protocol nyo PUREGOLD? Only in the Philippines, grabe talaga, dito ko lang sa Pinas naencounter tong ganitong katangahan! KUng di lang need ng food ng pet ko that time iiwan ko na lahat nung pinamili ko at bahala na sila ibalik nila sa kung saan ko pinagkukuha mga kinuha ko. Isa pang instance, ngayung araw lang din, bumili ako ng chicken leg, isang pack e 190 per kilo ang kinuha ko, and isa pang rekado cut na tinatawag nila na worth 175 per kilo. Pag tingin ko sa price nung sa 175 per kilo e hindi nya binase sa 175 per kilo kundi tinimbang nung crew sa price na pang 190 yung dapat na 175 lang per kilo na rekado cut, nung sinabihan ko yung crew na bakit 190 e dun ko kinuha sa 175 per kilo, imbis na magsorry at ayusin na lang yung serbisyo nya sinisi pa ako, dahil puro legs daw kasi kinuha ko kapareho nung sa 190 per kilo. In the first place nasa harap ko sya nung kumukuha ako sa rekado cut, at walang nakalagay na bawal pumili dun! malamang mamimili ako ng ok sa tingin ko diba?! babayaran ko yun e hindi naman libre! Nakakatanga lang, imbes na ayusin na lang nya yung trabaho nya, sisisihin pa nya yung customer dahil namili daw kasi ng chicken legs sa rekado cut!

I WENT AT PUREGOLD CECILIA ABANGAN NORTE MARILAO BULACAN 06/17/21 12:10 PM THE PRICE APPEAR AT POS WAS HIGHER THAN THE PRICE TAG DISPLAY II WAS ONLY 19. SOMETHING THE PRICE APPEAR IS 24.75 WE NEE TO FOLLOW THE PRICE TAG LAW EDUCATE THEM PLEASE

kapag nagtataas sila ng presyo hindi naguupdate nakakailang bili nako lagi na lang nagtaas ang presyo nila hindi pinapalitan yung barcode ang katwiran sa post ang titignan pero ang barcode naka 19.00 lang pagdating sa cashier 24.75 na papa dti ako sa presyo nyo maging maingat naman sana mga nangangasiwa dyan lagi na lng pinagbibigyan kapag may sale at natapos na ung sale pakipalitan naman ng presyo nakaka daya kayo ng customer nireklamo ko sa customer service parang wala lang 06/17/2021

To whom it may concern:

Hi good day! I just want to raise an issue regarding your sting energy drink promotion here at Puregold NE super bodega bldg. Maharlika Highway Bagong nayon,Baliuag Bulacan.

According to your promotion mechanics, that for every purchase of 6pcs of sting energy drink red 330ml there is a equivalent of 2 free Piattos cheese 40g. I purchased 48 bottles of sting energy red 330ml but your customer service just gave me 6pcs of Piattos for your promotion. Where as there must be a total of 16 Piattos for such promotion.

When I ask your customer service personnel that why i only receive 6pcs of free Piattos,she told me that there is only a 3 deal for such promotion as per promo mechanics, where as it is not posted at your promotion display, then she told me that there is a memo regarding to sting promotion for 3 deal only. I told her we as customer can't read those memos,only we can read your mechanics on promotion display.

My concern is not about the Piattos, it is about how you are faking your customer regarding your promotions, to purchase many items?

This pandemic be fair to everyone!

Attached here are the photos regarding to this issue. Your immediate action is highly appreciated.

Customer,
E. Monsayac

An incident happened to me yesterday morning in Puregold Starmall San Jose del Monte Bulacan branch. I’m a PWD but not handhicapped. My ID indicates Orthopedic Disabailiy due to my defective hands. that’s why i lined up to PRIORITY LANE. The cashier asked me if priority daw ako, then i said yes. But nagpasingit siya ng nagpasingit sa pila ko which is PRIORITY LANE and not Express Lane. And nung ako na ang next nagpakuha siya ng chair sa bagger niya, nung una hindi cya sinubod nung bagger. Then inulit niua sa bagger niya kaya kumuha na si bagger. At ibigay daw sakin. At itinabi naman sakin sa kinatatayuan ko. Sabi ni cashier upo daw ako, sabi ko hindi na. That was the start na nag init na ulo ko sa cashier. Unang una nakita naman niya na wala ako g saklay at hindi ako pilay tapos nagpakuha siya ng chair. Eh yung mga nauna skin na senior hindi naman niya pinakuhaan ng chair at para paupuin. Pero pinalgpas ko pa yun pati yung mga pasungit niya na customers na ilan lang ang dala but not priority. Ang alam ko kasi dapat may ID KA na iprepresent para proof na priority ka. Pero siya hindi, inuna niya nasa likod ko at sa ibang pila. Nung inumpisahan na niyang i-transact yung mga pinamili ko bigla siyang umalis mag CCR daw siya! Napatingin kami sa kamya ng sister ko at yung bagger niya kasi umalis siya eh may transaction kami. Mayamaya bumalik siya may dalang small na karton, astusin daw niya scanner niya ipapatong dun kasi nahihirapan daw siya. Dun na ko nagalit, kaya sinabi ko sa kanya na bakit nagyon lang niya aayusin yun eh kanina pa niya may mga customer hindi niya inayos tapos nung ako na tska ang dami niyang excuses. Pinatatagal niya ako sa kanya! Sinabihan ko siya to cancel my items na na scan na niya at kinuha ID ko. I asked for her name but hindi niya sinabi. Then i asked for the manager but still no answer from ger even from the bagger. What i did is i went to customer service and they assisted me. They apologized to me but the cashier not. They will do a report daw. But still i want the head office know this incident because napakabastos nung cashier at sino siya para ganunin ako. Malamang ginawa na niya yun sa ibang pwd na hindi obvious ang kapansanan. At pwde pa niyang gawin sa iba. Sana po do something about this. Give the sanction she deserves.Thank you.