Reviews of Puregold - Head Office - Manila, Philippines

Good Morning.
For your immediate action.
This to raised a complaint experience in PUREGOLD DE CASTRO JR. Below are the the followings
1. Pest Control - Sanitary
2. Staff and Store Manager - Inefficient or Not Customer Oriented
3. No Parking or Not Organize The Security Guard is not doing not customer oriented.

Puregold De Castro is my destination for Grocery for immediate needs well because its near in my place and its more comvenient to me. I already familiar with the staff, store manager and even the guard on duty.

Sharing my experience for your immediate action
1. PEST CONTROL Everytime I do grocery I always seen a "SMALL IPIS" anywhere in pasta/noodles section, coffee, beverages and in detergent area. And even the floor. Their are time i ignore it and i informed the store manager abt it. But what happened last Friday at around 430pm to buy a pork and rice. I seen an IPIS. This is too much. This is FOOD. Pwede kayo matanggalan ng permit. I take a picture. Some of staff they noticed that Im taking a picture. MADUMI ANG BRANCH NA ITO. Kahit sa floor madaming IPIS.

2. Customer Oriented. There was an incident I purchase 3 kilos of DINORADO Rice. I asked the merchandiser na dalhin nalang sa cashier. Since there are still 2 customers buying for a rice. When the diser give the rice to the cashier. We noticed na nabutas. I told the diser to change the plastic. But he did not change it insyeatead nilagyan nalang nia ng scoth tape this is because bawal daw. I will pay for a plastic if that a policy and proble. Is that your policy...sira na ang plastic at butas. Ang laman eh rice. No reaction from the manager. That a stupid.

3. Parking. I noticed a lot of motor they parked at the 3 slots alloted for a car vehichel. I do undertand they should have a parking destination at he front of the store along the side and at the back. I keep on complaining the guard and the store manager to organize the parking. Anu ginagawa ng guard nyo. Well impact we are also a customwer.

Please do necassary action about. For the item number item #1 this is too much. This will elevated to pasig municipality if you will not do an action.

Salamat

Cely

At 14:35 hrs, after I have paid my Grocery from the Cashier, I went to one of the outlets adjacent to the Cashier. One outlet I ate noodles which was a bit spicy. In order for me to cool down what I ate. I went to the Happy cup outlet wherein, There was this Male Service crew and ordered One 16 ounces Frappe. I shelled out a piece of 1,000 peso bill. He immediately denied me. That he can't service me a drink because of the amount he had to change. I said it is already Two past the hour of Twelve, for the whole Midday He does not have change to my payment. I suggested to him. If he could change it to the Cashier. He immediately replied, the Cashiers does not change that kind of amount, which I know is not true. So eventually, I had to endure the spiciness on what I ate. I went to the Customer Service and told them the Predicament. They vehemently denied the Male Service crew accusation, that they would change the amount anytime of the day. Can you please have this resolved of the Bad Customer Service

Good day HEAD OFFICE STAFF I HOPE THAT YOU WILL MAKE AN ACTION FOR MY COMPLAIN TODAY AROUND 7:20 PM AT PUREGOLD MINI MART LIBIS ESPINA WE BOUGHT ALBATROSS AND ZONROX BLEACH AT THE SHELF TALKER THE PRICE OF THE ITEM ZONROX WAS 13.00 WHEN THE CASHIER PUNCHED THE ITEM IT COST 28.00 AFTER THAT WE TOLD HER TO VOID THE ITEM BECAUSE THE SHELF TALKER VS THE DATA OF THE POS IS NOT THE SAME. THE CASHIER TOLD US NA BAWAL NA DAW MAG VOID!!!! AND ITS NOT OUR FAULT TINATAMAD MAG PA VOID SI CASHIER AFTER NON HE CALLED THE SUPERVISOR TO VOID THE ZONROXBUT WERE GOING TO BUY THE ALBASTROSS JUST THE ZONROX FOR VOID. MR. EDWARD THE SUPERVISOR AT PUREGOLD MINI MART LIBIS ESPINA TOLD THE CASHIER NA IBALIK NA UNG PERA NAMIN WITHOUT ASKING KUNG KUKUNIN PA NAMIN UNG ISANG ITEM MASYADO HONG BASTOS UNG SUPERVISOR NYO NOT CUSTOMER ORIENTED!!!!!!!! HE DOESNT KNOW HOW TO MAKE AN APOLOGY TO THE CUSTOMER AND NOW IM SENDING THIS MESSAGE TO YOU SO THAT YOU CAN MAKE AN ACTION ON THIS SITUATION!!!! DECIEVING PRICE,DECEIVING OF CUSTOMER,CUSTOMER UNORIENTED!!!! I HOPE TO GET THE RESPONSE FOR THIS ISSUE THANK YOU!

Okay ganito maam..... ang ganda ng mood ko nong papasok ako puregold para bumili... at patungo sa bagger sa kung saan iniiwan yung mga gamit...so nandon na ako sa bagger para ibigay yung helmet ko na kakabili lng at nilagay nya na pauntog untog sa lagay. sabi ko ingat sir. Sabay titig sakin ng masama... replay nyo po yung cctv para makita nyo yung mukha nya parang mag hahamon ng away. Tapos nong naka bili na ako papunta na sa bagger sinabihan ko ng maayos sir dahandahan lng po naku inulit nya ulit nanandya sya talaga My problema yata yang BAGGER maam..sabi ko ingat Sir kakabili ko lang yan 4500 yan.. nireklamo ko yan sa customer srvice ng PUREGOLD PACITA COMPLEX san pedro laguna..tapos hanggang sa pag punta ko sa sa customer srvice ang sama ng titig nya sakin ayon ba ang training nyo don na magalit kahit kasalanan nya??? Okay ako maam kausap wag lng ako gagaguhin nong BAGGER NA yon..