Job offer: Sr. Business Manager (Entertainment)


Announced
05/08/20243 month(s) ago
Job Status
Full Time
Job Type
Employee
Expiration Date
03/11/2024 2 days left
Job Category
Job Location
Philippines
Salary
Negotiable
Reference Number
BBBH445880_1722822930
Job Title
Sr. Business Manager (Entertainment)
Job Presentation

Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of one of the largest multinational entertainment companies for a Sr. Business Manager role. The position will manage 3 teams (call center, creative services & digital services) and will work with offsite partners based in Australia and Singapore, and will report to the Chief Customer Officer. Work setup is onsite from Mondays to Fridays with a shift that starts at 6am (8 hours per day).

Key job responsibilities include:

  • Oversee the achievement of performance targets and budgeted goals
  • Manage daily operations of the hub, together with the functional heads, which may include personnel, recruitment, training and reporting issues
  • Achieve all individual and team targets / KPIs set by the department in direct report
  • Coaches and mentors direct reports
  • Execute required corrective/developmental action to remedy deficiencies as required
  • Work closely and cohesively with various offsite business partners (clients) to ensure successful delivery of service standards and KPIs
  • Communicate regularly with the offsite business partners, report on progress, and act as their representative
  • Work with the Senior Leadership team to develop goals and establish standard operating procedure that are aligned with the organization's culture
  • Act as a day-to-day contact with the Philippines support office for any issues on staff management, administration, performance, reporting, communication, etc.


Key job qualifications include:

  • Bachelor's Degree in Marketing or Business Administration, or other related coursed
  • At least five (5) years of relevant experience in management and leadership roles
  • Experience in a role or company with a focus on customer experience excellence
  • Experience in managing an international business is a plus
  • Good knowledge in Philippine Labor Law and Culture
  • Ability to create and implement employee programs to improve effectiveness
  • Excellent verbal and written communication skills
  • Above-average technical know-how
  • Strong organizational & analytical skills.
  • Familiarity with CRM tools
  • Flexibility and willingness to work on different shifts.
  • Willing to work in Pasig City, 100% onsite.

How to Apply?

Please apply for this job on Monroeconsulting.com website:
JOB BY
Monroe Consulting Group Philippines
High Street South Corporate Plaza Tower 1, Unit 906 -908 Corner of 9th Avenue and 26th Street Bonifacio Global City, Makati City
  +63 2 7585 7284

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