Review Poor Updates and false information

Application was on 2018. DP was paid on time and I tried to ask them what is the next step. Agent advise me to wait for a call. 2020 when they called me and quite shock that the bank loan was only 80% and they rush me to pay for the additional 10%. I was stress at that time as they rush me. Now, I completed all the requirements and already produce 20% DP still we are waiting for the COO. 2 yrs in the making my God. They're giving their clients false information.