Review bldg plans for review

the auto email reply indicates that we will receive feedback within 3-5 days upon receipt of my email. It's been 3 weeks already since we submitted our bldg plans thru HDO designs and build but until not, we received no reply. Every time we call you number and dial local no. 258, the phone keeps on ringing until my call is dropped. Attention Engr Christian Bono an