ComClark Network and Technology Corporation - Angeles City Cable Television Network (ACCTN) - Philippines

TV cable box has been going on for two months, repeated attempts to contact you have been fruitless. Since I started calling I have made over 50 calls (when actually get through only about 20% calls last over 20 minutes), spent over Ᵽ2000 in Globe and Skype costs resulting in about 16 hours of my time.......
Rate you the worst company I have dealt with in doing 45 years of international business.
Hire an IT company to fix your customer service phones and get a new manager to strain your staff to help other than actually simply apologize for their lack of training.

I HAVE BEEN NAD CABLE TV RECEPTION since late March AND HAVE BEEN TRYING TO contact them thru their customer service number as well as FB page but no response. Last may 14. I was told to write my concern on a piece of paper and was told I would be contacted by the technician within 3 days. Now it's already June and yet no response from them.

Before, I literally had to experience 2 outages per day they are about 20-30 years behind their technology and also the crappy service? They are always busy despite being in avail.

Very unreliable sometimes fast but most of the time slow. We are paying for 35mbps wifi since there are 14 people in our house. Most of the time we only get half of what we pay for. Its lucky aready if the speed reaches 25mbps. I'm very disappointed.

No connection now for more than 6 hours. No response to text messages sent on number we were given. No answer when calling (wasted over 100 pesos on hold). No way to contact the company online. Feedback form on website is under construction (since 2012). Nothing in Twitter account except link to Facebook page which has no content and is inactive. Contact page on website has numbers which operator can't connect to. Is this company for real???

It's supposed to be faster when it's midnight right? But, no! It's so slow. I can't even play online games even if I'm the only one using the internet. You guys should fix this up.

Seriously I can't even call this a wifi connection. Free data is faster than this useless connection. Were paying for nothing literally. Im upset with your services. If I can just give negative stars.

Worst than one star everyone knows what I am writing about. To top it off, I have no cable tv at all this morning after my birthday (Feb10 ). I just paid it too just two weeks ago. Now it sez... “Purchase this program” and there is not even a number I can call, I have to drive to Jenra Mall to report again and again amd again again again again. Everyone report this bad service to 8888 DO30 complaint system at least get it logged.

if there is only a rating lower than 1 star then i will no doubt rate them that.
i have had been using comclark for less than a year now and i can say that it is not worth it, my phone cellular data has much better speed and much useful than theirs. i decided to have an internet connection at my house because i thought it is economical and less stressful but i was wrong because while i'm paying the monthly bill from comclark i'm also loading my phone to use my cellular data because i cannot use their very slow internet connection.

COMCLARK IS JUST PURE DISAPPOINTMENT.

I have a Converge/Comclark. I am paying for a 20Mbs Fibre Service.

It has never worked and I was given a temporary “Cable” connection. That service is so slow it is useless.

I was told this very unsatisfactory “work around” solution would only be in place for a few days. But it has now been in place for over 3 months.

I have been patient waiting for you to resolve your problems, but now
- I wish to terminate my service and go with a new provider.
- I require a refund for the last three months during which you have not delivered the agreed service.

Recently Conclark/ACCTN put the monthly subscription up. Over the last few months the service has been terrible!!!! Some of what I need I am able to connect to about 70% of the time, my email etc. But larger download requirements are out for days!!!!! I tried a Network Speed test, designed for Windows 10, and it tells me I am not connected, THAT IS HOW BAD THIS SERVICE IS!!!!! I have been with ACCTN since 1999 but I am now searching for a new provider.

I am paying for cable and wifi connection in this company as the other company i was so disappointed also with u. Rain or Shine your connection is useless as a crap. So slow and so weak..It is not what i expected..

Mabagal! Nawawala-wala. Upgraded to 5mbs pero wala. Just pure disappointment. If you’re looking for a internet provider wag na COMCLARK. Save your time and money. Everytime I call your customer service laging nag rereason out., malinpa reason minsan.

Comclark/Converge ICT/ ACCTN or what ever your name is, it is no wonder others are so confused about your name, you when you are confused about your name. You have surpassed yourself in your own level of incompetence and lack of customer service. We have been trying to move our service from one location to another for over 1 month now, not only do they not bother showing up to move their product, but they do not notify you either. After taking the time off, and losing income by going to their offices to explain what we required and complain that we did not get the service they stated, they don't bother to apologize, only say, sorry we will come tomorrow, and for the third time we have to explain, no we can not move our service on any other day of the week, only on a Monday, so we will once again be delayed by another week. It is fortunate that I already expected their poor level of service and did not order the trucks and others services turned off at the one location or we would be living without electric and water etc, simply waiting for Comclark to do their job. HOW CAN YOU PROVIDE SUCH A POOR SERVICE AND EXPECT CUSTOMERS TO BE LOYAL.
Sorry Arni, you are a great guy, but this company really needs to improve.

Comclark own Mariveles Cable in Mariveles. Starting in 2017 I gave up on there internet offered in AFAB. Its off more than on. In my home it never works either. If you call Mariveles Cable they say yes everyone is complaining no internet. Problem is they never fix it. Figured I would contact Comclark since they own this outfit. Did you ever notice on there web site under feedback formUNDER CONSTRUCTION. Face book UNDER CONSTRUCTION. This outfit does everything in its power to hide. I wonder if they notice that Mariveles Cable loses customers faster than a speeding horse. Comclark should get some people in there mariveles office who care. Thank god for PLDT & Cignal

Ms sheila good morning ask kulang bakit disconnected ang aming TV cable? Bayad naman kami lahat ng 6 months? From January to June 2020. Can U please check our connection? I'm pay 1387.00 for bundle tapos Bayad ako ng diretso for 6 months wala akong TV cable connection? Pakicheck po yung connection naming?

We have cable and internet, but the problem here is our cable. it says in the screen insert card. is the problem here is the cable card or the cable box itself? can you please check on this/

Anong User name po Sign in ko para mag Change ng PAssword.. Please need help ASAP..

How to know my subscriber number? I want to enroll ACCTN cable on my online banking unfortunately they ask for subcriber number which i dont know where i can find it.

I have someone who wants to.pay for my internet but he is remote. Can he pay online. Do you support online payments?

Hello why our wifi is still no signal even we change the box the other day,and intermittent and won't rebot for several hours

How to change password

Hi I just wanna ask about the promotion that you are offering.

I just reconnected the Samsung colored TV to one of the digital boxes I am subscribing but it is in black in white Can I get help from your technical people for the adjustment needed?

How to change wifi passwors via phone please help