Job offer: Center Manager [Service Office Provider, Onsite]

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a renowned serviced office provider. This company is looking for a Center Manager with a proven sales record. The job is based in Makati City, Philippines.

About the role:
The Center Manager is generally in charge of the sales, revenue achievement, operations' day-to-day tasks in the center and ensuring center standards are maintained.

Key responsibilities include:
Sales and Marketing

• Plans sales activities to generate new businesses
• Handle new inquiries - follow-up - execution of sales
• Identify areas for more service revenue
• Conduct renewals/expansion of current clients
• Regular contact with brokers
• Locate areas for marketing exposure

P&L responsibility

• Manage the commercial side of the business to deliver targeted turnover and profit in the area.
• Delivers the profit and revenue targeted in the business plan for the centre
• Ensures that pricing guidelines are set and in place
• Generate sales volume by driving awareness of revenue targets and by measuring and communicating results
• Achieves EBITDA by focusing on increase of revenue and optimisation of variable costs

Operations

• Management of day-to-day operations tasks and activities
• Supervise Front Desk's work on new clients' move-in / clients' check out
• Ensure all charges are appropriately accounted and recorded in the system
• Check and approve weekly Purchase Orders
• Ensure Centre Standards are observed and maintained (Cleanliness, Equipment, SOPs)
• Check and Approve all Centre inventories
• Actively communicate and achieve the 5S Housekeeping Standards of the Company
• Furniture, Equipment, Pantry Supplies/Wares, Office Supplies

People Management

• Supervise centre team members
• Assign and monitor admin/secretarial functions
• Recruit, select and train centre staff
• Provide on the job and training opportunities to team members
• Approval on Leave Report submission to HR
• Monthly Payroll Report
• Coaching and Disciplining staff
• Communicate company objectives & business goals and establish personal objectives, with all direct reports and clearly communicate performance expectations

Client Management and Customer Service

• Welcome Tour for clients
• Regular Meeting with Clients to check on their requirements, concerns, needs
• Handle and Resolves clients' concerns/complaints
• Implement and monitor established company-wide methods of measuring and delivering set standards of customer service
• Ensure SOPs are strictly and consistently followed to resolve all customer issues within 24 hours
• Proactively respond to customer demands and competitor innovation in customer service
• Contribute to the development of products and services according to customer/market trends

Finance-related Tasks

• Daily bank balance
• Final approval on batch sheets / invoices to clients
• Handle all invoice queries
• Bad-debt management
• Approval of Petty Cash / reimbursements
• Approval of Creditors Report

Key requirements include:
Work Experience/Education

• Bachelor's degree
• Min 5 years of managerial role
• Preference given to candidate with background from serviced office/coworking industry or hospitality industry.

Technical skills:

• Proven sales records
• Leadership Skills
• Understanding Customer Needs
• Time Management
• Resource and Logistics Management
• Negotiating Skills
• Business Acumen

Personal qualities:

• Service-oriented
• Eye for details
• Sense of urgency
• Effective communicator
• Organized and systematic
• Committed
• Well-groomed